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Returns

If you find that an item needs to be returned to us, please contact us immediately on receipt of delivery. You must inform us that you wish to return any item as soon as possible. Please contact us via email customersupport@succeedin.co.uk or call us on 0845 467 7766 to arrange collection on a date convenient for you. We can then issue you with replacement goods, raise a credit note or refund the card that was used upon when placing the original order.


  • Items returned within 14 days
    By law, under the Consumer Contracts Regulations, you have the right to withdraw from the purchase of an item within 14 working days after the date the item is delivered. The Consumer Contracts Regulations are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the internet, together with telephone and mail order. The return postage cost is payable by the customer. If you require an exchange, please place a new order accordingly.

  • Re-Stocking Charges
    If Nike is returned to us there is a 10% charge for this so we advise you to look at the size guide prior to placing an order. Items that have a C+ beside them that have come directly from the suppliers will incur costs but this is dependent on each item and weight. Please contact the sales team to discuss the costs involved.

  • Missing/Damaged Goods
    If when you receive delivery there are damaged or missing items we need to be informed within 2 working days of the date of delivery to enable us to rectify this. Failure to do this within the specified time could result in Succeedin Limited refusing to resolve any issues.